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troubleshooting guide
Yo! This is my brief trouble-shooting guide for Waifu Prison! If you're on this page you were likely sent this link to help resolve a troublesome Waifu Prison. Firstly, I apologize if your unit isn't operating correctly. Secondly, if you check through this and we aren't able to fix it we will warranty it for you (if you are in warranty). So no worries! Let's get your unit up and running. (or answer any misc questions you may have)
If you are certain this guide doesn't solve your issue feel free to send us an email HERE. If you're submitting for a warranty replacement you must include photos+video replicating any issues.
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WHEN IS MY PRODUCT SHIPPING?PRE-ORDER BASED PRODUCTS ARE TYPICALLY 4-5 WEEKS FROM ORDER. FOR WAIFU PRISON THE TIMELINE IS APPROXIMATELY: BATCH 2: SEPT 24TH - OCT 10TH BATCH 3: OCT 10TH-OCT 25TH STANDARD IN STOCK PRODUCTS SHIP IN 3-5 DAYS CLOTHING SHIPS IN 1-3 WEEKS
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WHERE IS MY PACKAGE?EVERY PACKAGE WE SHIP INCLUDES TRACKING INFORMATION. ONCE THE PACKAGE HAS LEFT OUR FACILITY IT IS OUT OF OUR HANDS. WITH THE GLOBAL PANDEMIC AND SHIPPING DELAYS, WE CAN NO LONGER GUARANTEE SET DELIVERY TIMES. OUT OF LOVE LLC IS NOT RESPONISBLE FOR LOST/STOLEN/DELAYED PARCELS. AT THE DISCRETION OF THE COMPANY, THE COMPANY MAY OPT TO REPLACE OR RE-SEND ITEMS ON A CASE BY CASE BASIS.
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CAN I UPLOAD MY OWN SOUNDS?Yes, you can customize and upload your own .mp3 files. On-board storage is limited so you will have to remove some or all of our onboard sounds but you can put your own sounds.
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DOES IT KEEP MY CHOSEN SOUND OR PLAY AT RANDOM?Whichever is the last greeting you heard/selected is the greeting WAIFU PRISON! will keep until you change it again. It is not randomized and there is not currently an option to randomize sounds.
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SPONSOR ME?We're always looking for people to promote the brand/products. If you have a strong audience presence in anime, cars, cosplay, gaming, streaming, or other similar markets we're interested in hearing from you. While we cannot accept every sponsorship opportunity we will always try to get back to you. outxlove@gmail.com include "sponsor" in your title
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WARRANTY/RETURN/EXCHANGE?Pre-orders for batch 2 can be refunded up until fulfillment. Warranty is 90 days from Date of Purchase. Warranty covers defects due to manufacturing. Physical,heat, and water damage are not covered in the warranty. Due to the nature of the product, non-warranty related returns will be accepted within (2) weeks after confirmed arrival. Product must be shipped back at customers expense in working order. Once receipt of delivery is confirmed, a full refund (minus shipping costs) will be applied to the original payment method. FIRST BATCH (50) UNITS HAVE A 6 MONTH WARRANTY AS THEY HELPED REFINE/DEBUG WAIFU PRISON!
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